Roov Reviews

You still have not delivered the package - absolutely hopeless

Overall first class. However your packaging could be a lot better. Coming apart, odd use of outer boxing to protect contents.

Haven't received anything still waiting!!!

Still haven't received my order, no answer from the email I have sent asking for an update.

3 weeks still waiting for my product.. email and address not found… chat nobody is responding… is this company a scam??

Great service, loved the mugs, great price and delivery

Good servie, price and prompt delivery. Unfortunately cup handle too small for my need but I never thought about that on ordering. These mugs are brilliant otherwise.

Some lovely items at least excellent prices.

Placed an order mid December and Evri “lost” the parcel, I wanted the order placed for a third time, but told no as system would not allow a third time. From a customer point not great. Refund on the way.

Ordered on 28th still not delivered . Evri advised delay on 30th but still not out for delivery Have they lost it? Damaged it? No way to communicate with them just waiting . Birthday it was for has come and gone

The product was poorly made. To be fair this may not be Roov's fault but they should ensure the products they sell are of good quality

Excellant service always on time and great products .I have introduced my family to Roov as well… they can’t believe how good the products are.
Thank you

Awful experience recently with them.

I had had such a fantastic experience purchasing things through Roov in the past: the delivery was always quick and the products were always fantastic. I put an order through recently which didn't arrive. I couldn't get in touch with their customer support team as they seem to have fired them all and the calls don't put you through to anyone. I emailed them, only to find out that they hadn't shipped the package a week later and would do so in the coming days. They have their emails set up so that you can't reply to them and, so, you have to fill in their Contact form each and every time you want an answer, which takes 2-3 days at a time to happen. All in all, shocking customer service with 0 transparency for loyal customers.

Hello,

I placed an order on 7th Nov 2022: Order #100086025 ... I paid extra for fast delivery and chose Next Day Delivery. But my order still hasn't arrived. I see it's still in "AWAITING FULFILLMENT" status.

I filled out and sent a form from Contact Us, but you didn't answer it either. I would like to ask here once. Where is my order that has not yet arrived?

Best regards,

We had an issue with our delivery (the issue was with Evri, no fault of Roov) which lead to our order being broken on delivery, and Roov were fantastic. I called their customer service, and got through to a really nice lady in no time at all who was happy to assist, and organised a new product to be re sent out to us, which was greatly appreciated. I would 100% recommend and use them again